Axi Customer service | FAQs

Pros

Cons

  • Live chat
  • Email support
  • Phone call
  • Only 24/5 support

Introduction

AxiTrader or simply Axi is an Australian Broker that has over 60,000 clients worldwide. Axi is basically a Forex and CFD broker, and you can also trade other instruments like commodities and cryptocurrencies. Axi has negative balance protection and is also regulated by top-tier financial authorities like FCA and ASIC. Axi has high-quality educational materials as well as a demo account to help you start trading as soon as possible.

Options

Axi supports different customer service channels like:

  • Phone call
  • Live chat
  • Email

Languages

The languages available for customer service are many with the support of major languages like German, English, and Spanish.

Axi Customer service | FAQs

Axi – Customer Support

Offices

Axi has offices in 4 main countries including UK, Australia, South Africa, and Kingstown.

Axi Offices

Country

Location

Kingstown

Suite 305, Griffith Corporate Centre,

PO Box 1510

Beachmont Kingstown

St Vincent and the Grenadines

Australia

AxiCorp Financial Services Pty. Ltd.

Bay 5, 6 Middlemiss St

Lavender Bay,

NSW 2060

Australia

UK

AxiCorp Financial Services Pty. Ltd.

36 – 38 Leadenhall Street

London

EC3A 1AT

United Kingdom

South Africa

61 Katherine St

Dennehof, Sandton,

2196, South Africa

Contact info

You can contact Axi via phone using the following numbers.

Axi Customer Support Phone Numbers

Country

Phone Number

Australia

1300 888 936

China

400 8907839

Germany

0800 7244085

Hong Kong

800 903 578

Indonesia

18030164060

Malaysia

1800 81 6529

New Zealand

0800 480 404

Singapore

800 120 6765

Spain

80 060 01 30

Thailand

1800120664622

United Kingdom

0800 018 3306

FAQs

  1. How long does it take to verify my account?
  • It takes about 2 to 3 business days to verify your Axi account.
  1. Can I open more than one trading account?
  • Yes, by logging into the Axi Client Portal and selecting New Trading Account. You will be able to set the account type, and currency before you submit your request.
  1. Does Axi allow bot trading?
  • Yes, through Expert Advisors (EAs).
  1. Does Axi give a bonus?
  • Axi Broker offers a $50 No Deposit Bonus to start live Forex without any initial investment.
  1. Does Axi allow scalping and hedging?
  • Yes.
  1. Where is my money held?
  • In segregated bank accounts far away from Axi’s own funds.
  1. How to enable the swap-free option in my account?
  • Simply contact Axi’s Client Services team and they’ll help you through the process. Please note that approval to open an Islamic trading account is the sole discretion of Axi.
  1. How do I log in using the MT4 mobile platform?
  • Steps:

1. Go to ‘Settings’

2. Click on ‘Manage Accounts’ or ‘Settings’

3. Then click on the small plus sign or select ‘New Account’

4. Then select ‘Log in to an existing account

5. Search for the broker name

6. Select the server your account was set up on

7. Enter your login credentials and password

8. Click on ‘Sign In’

  1. When will my demo account expire?
  • After 30 days.
  1. When trading forex, will you lose more than your initial deposit?
  • MetaTrader 4 is set to automatically close your positions when your margin requirement reaches 100% (stop out level).
  • Please note that this process is automated and does not guarantee that your account will not enter into a negative equity situation. You should keep a balanced amount in your account above your required margin.
  1. Can I log in to more than one account from the same computer?
  • Yes, you can do such a thing by using the MT4 Multi Terminal.
  1. Can I log in to the same account through different devices?
  • Yes, you can log in to the MetaTrader 4 platform using the same password and username through different devices.
  1. Does Axi accept payments from third parties?
  • Payments should be from an account that holds the same name as yours.


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