Delete City Index Account | End Your City Index Journey

In some cases, you may want to close your City Index account. This can happen because one or more of the following points:

  • You’re not able to trade anymore
  • You find that the City Index broker is not suitable for you after some time trading.
  • You don’t want to be charged with inactivity fees and have no intention to come back.

For these reasons and more, City Index provides an option to delete your account permanently.

Note:

City Index charges an inactivity fee after 12 months of inactivity according to the account base currency as the following table shows.

City Index Inactivity Fees

Currency

Inactivity Fee Amount

AUD

15

CAD

20

CHF

15

EUR

15

GBP

12

HKD

100

HUF

4500

JPY

1500

NZD

25

PLN

50

SGD

15

USD

15

Steps to Delete Your Account

  1. To delete your account properly you should firstly withdraw your money in the account.

 

The following table shows the withdrawal options from City Index Broker along with their fees.

City Index withdrawal methods and fees

 

City Index

Bank Transfers

Yes

Credit cards

Yes

Electronic wallet

Yes

Fee

$0

You can withdraw your money with $0 fees on all options, but please note that the minimum withdrawal amount is $100 or all your account balance available.

City Index withdrawal fees

Withdrawal amount

Fee

Credit/ Debit cards

$0

Electronic wallets

$0

Bank Transfers

$0

It takes several business days to withdraw your money from the City Index broker.

  1. The next step will be to inform the Client Management Team via email. You will need to answer two security questions in order for us to confirm your identity, and then we’ll be able to close your account.

The Client Management Team Email: client-management@cityindex.co.uk

This is a sample of the email you can send to City Index in order to delete your account.

SUBJECT: Request To Delete My Account From Your Database

Dear City Index Team,

I have an account in your database with the name …… and the email address that is linked to the account is ……….

Meanwhile, for some reasons, I have decided not to use the account again,

therefore I request that you kindly delete my account from your database and

also wipe all notifications if any.

From:

Your Name.

Email Account

Phone Number

Note:

Please note that the demo account is deleted automatically after a specific period of time, but you need to close your live account if you want to be not charged with any inactivity fees.



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