FXCM Customer service | FAQs

 

 

Pros

Cons

  • Live chat
  • Email support
  • Phone call support
  1. No 24/7 customer support

Introduction

FXCM is a forex and CFD broker that was originally founded in the US. in 1999. After about 10 years, there was an acquisition in 2010 and its headquarters moved from NYC to London in the UK. FXCM has over 200,000 traders worldwide and is regulated by top-tier financial authorities like FCA, the Financial Conduct Authority and CySEC, the Cyprus Securities and Commission Exchange. FXCM has no commissions on shares and low trading fees as well as non-trading fees.

Options

FXCM supports different customer service channels like:

  • Live chat
  • Email
  • Phone call

Contact Information

FXCM has 5 physical offices around the world as the table shows below.

FXCM – Locations

Country

Legal Name

Address

Phone Number

Email

UK

FXCM UK – FOREX CAPITAL MARKETS LIMITED

20 Gresham Street,

4th Floor,

London EC2V 7JE,

United Kingdom

0044 20 7398 4050

info@fxcm.co.uk

Cyprus

FXCM EU – FXCM EU LTD

Units 310, 312 and 315, the NBC Building, 33 Neas Engomis Street, 2409 Engomi, Nicosia, Cyprus.

00357 22022619

info@fxcm.eu

Australia

FXCM AUSTRALIA – FXCM AUSTRALIA PTY. LIMITED

Level 13, 333 George Street

Sydney, NSW 2000, Australia

1800 109 751

support@fxcm.com.au

Canada

FXCM CANADA – POWERED BY FXCM TECHNOLOGY

181 Bay St., Suite 250, Toronto, ON M5J 2T3, Canada

(888) 296-5012

info@fxcm.ca

South Africa

FXCM SOUTH AFRICA – FXCM SOUTH AFRICA (PTY) LTD

114 West Street, 6th Floor, Katherine & West Building

Sandton, 2196, Johannesburg, South Africa.

0027 10 500 1906

sales@fxcm.co.il

You can also call the FXCM customer support team through phone from 42 different countries as the following table shows below.

FXCM – Phone Support

Country

Number

Country

Number

Argentina

0800 266 7545

Australia

1800 109 751

Austria

800 070 327

Bahamas

1 833 458 0949

Bermuda

1 833 458 0952

Brazil

0800 047 5066

Canada

1 888 930 2538

Chile

800 395 496

China

4001 200880

Colombia

01800 012 9014

Costa Rica

800 794 2046

Cyprus

800 91078

Denmark

808 10384

Dominican Republic

1 833 328 0024

Finland

0800 302 590

France

0805 543 087

Germany

069 38079214

Greece

800 848 1571

Hong Kong SAR China

30126296

Hungary

068 0984522

Iceland

800 9361

Italy

800 529337

Japan

0066 3380 1334

Luxembourg

800 85477

Mexico

800 062 2254

New Zealand

0800 45 0331

Norway

800 31408

Panama

800 6194

Peru

800 76910

Poland

00800 1113854

Singapore

1800 4075641

South Africa

0800 342577

South Korea

0807 776522

Spain

900031019

Sweden

0201 604 333

Switzerland

0800 110353

Taiwan

00801 85 3036

Thailand

001 800 8526 802

Turkey

0808 189 1034

United Arab Emirates

0808 234 8789

United Kingdom

0800 1456477

Venezuela

0800 136 26 80

FAQs

  1. How long does it take to verify my account?
  • It takes about 1 to 3 business days to verify your FXCM account.
  1. Can I open more than one trading account?
  • Yes, you can up to 5 trading accounts
  1. Does FXCM allow bot trading?
  • Yes, FXCM allows it through API trading.
  1. Does FXCM give a bonus?
  • Yes. FXCM gives a $20 Welcome Bonus.
  1. Does FXCM allow scalping and hedging?
  • Yes. Scalping and hedging are available for FXCM clients.
  1. What happens to my funds if the bank which holds my funds goes insolvent?
  • All retail client funds are housed in segregated accounts at top global banks.
  1. How to enable the swap-free option in my account?
  1. How do I login using the MT4 mobile platform?
  • Steps:

1. Go to ‘Settings’

2. Click on ‘Manage Accounts’ or ‘Settings’

3. Then click on the small plus sign or select ‘New Account’

4. Then select ‘Log in to an existing account’

5. Search for the broker name

6. Select the server your account was set up on

7. Enter your login credentials and password

8. Click on ‘Sign In’

  1. When will my demo account expire?
  • After 30 days.
  1. When trading forex, will you lose more than your initial deposit?
  • Both our MetaTrader 4 and Trade Station platforms are set to automatically close your positions when your margin requirement reaches 100% (stop out level).
  • Please note that this process is automated and is not a guarantee that your account will not enter into a negative equity situation and you should keep a balance amount in your account above your required margin.
  1. Can I login to more than one account from the same computer?
  • Yes, you can do such a thing by using the MT4 Multi Terminal.
  1. Can I login to the same account through different devices?
  • Yes, you can login to the MetaTrader 4 platform using the same password and username through different devices.
  1. Does FXCM accept payments from third parties?
  • No, payments should be from an account under your name.
  1. Can I transfer money from an FXCM account to another?
  • Yes, by logging in using the login credentials from the account you’re transferring funds from.
  1. Is there a maximum deposit applied to my FXCM account?
  • Yes. The maximum deposit on a credit or debit card is 20,000 (base currency) per month. If you would like to deposit 20,000, this needs to be broken up into two 10K.
  1. The amount deposited in my trading account is less than the amount I sent. Why?
  • If the amount that is credited to your FXCM trading account is less than the bank wire you initiated, your bank may have used a “send-through” bank in order to send the funds. These banks are also referred to as intermediary banks and usually charge an additional fee for their service.
  • For more information regarding the use of Intermediary banks, please contact your personal bank.
  1. How much can I withdraw via debit or credit card?
  • Debit or Credit card withdrawal amounts are limited to the amount originally deposited using that card(s).
  • For example, if you have deposited a total of $500 using your credit or debit card, the maximum amount you can withdraw to your credit or debit card is $500. Once the principal amount (deposit amount) has gone back to your card, the remaining funds may go back to a bank account in your name.
  1. What’s the minimum amount I can withdraw from my FXCM account?
  • You may withdraw any amount. Please keep in mind that your bank or card issuer may charge additional fees to receive the funds. So, check with your bank to confirm before withdrawing smaller amounts.
  1. Does FXCM offer a corporate account?
  • Yes, it does.

 



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