FxPro Customer service | FAQs

Pros

Cons

  • Live chat
  • Phone calls
  • Email support
  1. Only 24/5 support

Introduction

FxPro is one of the most famous Cyprus and worldwide brokers that has a long tracking record since 2006. FxPro is now trusted by over 1.5 million clients from over 170 countries around the world. It’s also regulated by top-tier financial authorities including the FCA, The Financial Conduct Authority. FxPro has a variety of trading products including Forex, CFDs, stocks, metals, and cryptos. The good part is that FxPro has low trading and non-trading fees. FxPro offers a variety of educational materials including video tutorials, articles, and a demo account option.

Options

FxPro supports different customer service channels like:

  • Live chat
  • Email
  • Phone calls

Languages

The languages available for customer service are many with the support of major languages like Arabic, English, Germany, Italian, and more.

FxPro Languages

Arabic

Chinese

Czech

English

French

German

Hungarian

Indonesian

Italian

Japanese

Korean

Malaysian

Polish

Romanian

Russian

Spanish

Thai

Vietnamese

Contact info

FxPro has several offices in different countries. You can contact them through the contact details below.

FxPro Contact Details

Country

Location

Phone Number

UK

13-14 Basinghall str.,

City of London, EC2V 5BQ, UK

(+) 44 (0) 20 7776 9720

Cyprus

Karyatidon 1, Ypsonas 4180, Cyprus

(+) 357 25 969 200

Monaco

26, Boulevard des Moulins, Monaco, 98000

(+) 44 (0) 203 151 5550

Bahamas

Albany Financial Center, South Ocean Boulevard, New Providence, The Bahamas.

(+) 1 242 603 2224

FAQs

  1. How long does it take to verify my account?
  • It takes about 1 to 2 business days to verify your FxPro account.
  1. Can I open more than one trading account?
  • Yes, FxPro allows you to open up to 5 different trading accounts.
  1. Does FxPro offer a joint account?
  • Yes. And you can apply for it by making sure that each person must first open an individual FxPro account and then fill a Joint Account Request and send it to backoffice@fxpro.com.
  1. Does FxPro offer a VIP account?
  • Yes, VIP Premium Accounts are offered to selected individuals with high deposits (typically $50k or equivalent) and those actively trading large volumes. The VIP clients take benefit from free VPS service and the possibility of decreased spreads/commissions.
  1. Does FxPro allow bot trading?
  • Yes, it does.
  1. Does FxPro give a bonus?
  • Unfortunately, No.
  1. Does FxPro allow scalping and hedging?
  • Yes, it does allow both of them for some account types.
  1. Where is my money held?
  • Client funds are fully segregated from the company’s funds and kept in separate bank accounts in major European banks.
  1. Which Credit/ Debit cards does FxPro accept?
  • Visa, Visa Electron, Visa Delta, American Express, MasterCard, Maestro International, and Maestro UK.
  1. How to enable the swap-free option in my account?
  1. How do I log in using the MT4 mobile platform?
  • Steps:

1. Go to ‘Settings’

2. Click on ‘Manage Accounts’ or ‘Settings’

3. Then click on the small plus sign or select ‘New Account’

4. Then select ‘Log in to an existing account

5. Search for the broker name

6. Select the server your account was set up on

7. Enter your login credentials and password

8. Click on ‘Sign In’

  1. When will my demo account expire?
  • After 180 days.
  1. When trading forex, will you lose more than your initial deposit?
  • No, as both the MetaTrader 4 and FxPro platforms are set to automatically close your positions when your margin requirement reaches some point % (stop out level). Also, FxPro has negative balance protection to protect your balance from going negative.
  • Please note that this process is automated and does not guarantee that your account will not enter into a negative equity situation. You should keep a balanced amount in your account above your required margin.
  1. Can I log in to more than one account from the same computer?
  • Yes, you can do such a thing by using the MT4 Multi Terminal.
  1. Can I log in to the same account through different devices?
  • Yes, you can log in to the MetaTrader 4 platform using the same password and username through different devices.
  1. Does FxPro accept payments from third parties?
  • No, payments should be from a bank account that holds the same name as yours.


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