Saxo Bank Customer service | FAQs

 

Pros

Cons

  • Phone call
  • Email support
  • 24/5 support
  1. No live chat support
  2. No 24/7 support

Introduction

Saxo Bank is one of the most popular investment banks all vr the world. It’s originally founded in 1992 in Denmark. It’s also regulated by top-tier financial authorities like the FCA, the Financial Conduct Authority in the UK. Saxo Bank has over 40,000 trading products in several categories like forex, CFDs, commodities, ETFs, and more. It also has low trading fees, with a good trading experience through its customized trading platforms. Saxo Bank also has several third party research tools that help you trade smart with the least effort and create your own trading strategies.

Options

Saxo Bank supports different customer service channels like phone calls, and emails. Unfortunately, there’s no live chat option.

Contact info

Luckily, Saxo Bank has a lot of offices in countries around the world as the following table shows.

Saxo Bank Offices and Contact Details

Country

Location

Phone Number

Email

Czech

Saxo Bank A/S, organizační složka

Na Poříčí 3a

Praha 1, 110 00

Czech Republic

00420 226 201 580

psprague@saxobank.com

Denmark

Saxo Bank A/S (Headquarters)

Philip Heymans Alle 15

2900 Hellerup, Denmark

0045 3977 4000

France

Saxo Banque

10, rue de la Paix

75 002 Paris, France

0033 1 78 94 56 40

contact@saxobanque.fr

Italy

Saxo Bank A/S

Philip Heymans Alle 15

2900 Hellerup, Denmark

0039 02 3668 2929

italiandesk@saxobank.com

Netherlands

Saxo Bank A/S the Netherlands

Barbara Strozzilaan 310,

1083 HN Amsterdam,

Netherlands

0031 20 333 2131

nederland@saxobank.com

Switzerland

Saxo Bank (Suisse) SA

Representative Office Geneva

Place de la Fusterie 5 bis

CH-1204 Geneva, Switzerland

0041 58 317 96 10

sales.ch@saxobank.com

Switzerland

Saxo Bank (Schweiz) AG

Beethovenstrasse 33

CH-8002 Zürich, Switzerland

0041 58 317 95 10

sales.ch@saxobank.com

United Kingdom

Saxo Markets

40 Bank Street, 26th floor

E14 5DA London, United Kingdom

0044 (0)207 151 2100

digitalsalesuk@saxomarkets.com

Australia

Saxo Capital Markets (Australia) Limited

Suite 1, Level 14, 9 Castlereagh St

Sydney NSW 2000

Sydney, Australia

0061 2 8267 9000

ps@saxomarkets.com.au

China (Mainland)

Saxo Information (Shanghai) Co. Ltd

China mainland

0086 400 0628 068

cnsupport@saxobank.com

Hong Kong

Saxo Capital Markets HK Limited

19th Floor

Shanghai Commercial Bank Tower

12 Queen’s Road Central

Hong Kong

info@saxomarkets.com.hk

India

M/S Saxo A/S India

5th Floor, MLCP Tower

Candor TechSpace, Sector 21, Gurugram

122016 Haryana, India

0091 124 452 3000

Japan

Saxo Bank Securities Ltd.

Toranomon Kotohira Tower 22F

1-2-8 Toranomon Minato-ku Tokyo 105- 0001

〒105-0001 東京都港区虎ノ門1-2-8

虎ノ門琴平タワー 22F

Japan

Singapore

Saxo Markets

3 Church Street, #30-00

Samsung Hub

Singapore 049483, Singapore

0065 6303 7888

ps@saxomarkets.com

UAE

00971 4 5206999

dubai@saxobank.com

FAQs

  1. How long does it take to verify my account?
  • It takes about 1 to 3 business days to verify your Saxo Bank account.
  1. Can I open more than one trading account?
  • You may open several different types of accounts with Saxo (e.g. an individual, joint, corporate), but not more than one of each account (i.e. you may not open multiple individual accounts in the same name). ​
  1. Does Saxo Bank allow bot trading?
  • Yes, Saxo Bank allows bot trading through API trading options.
  1. What is the minimum and maximum amount for credit/debit card funding?
  • Following transaction limits apply to card payments (for non-UK residents):
  1. Minimum 1 USD and maximum 5,000 USD per transaction
  2. Max. 50,000 USD per 30 days.
  3. Does Saxo Bank give a bonus?
  • Yes, Saxo Bank does offer a loyalty program in which you earn points each time you make a trade on Saxo Bank platform. Also, these points help you upgrade your account level as well as have better pricing. The points required to join each program are:
  1. Classic: 0 points
  2. Platinum: 120,000 points
  3. VIP: 500,000 points

As said above, the points you earn depend on the trade volume you have. The following table will help you know more information about how much you should trade in order to get points.

Saxo Bank – Reward Points

Product

Volume

Points

FX spot trade

EUR 10,000

30

FX option trade

EUR 10,000

40

CFD index trade

EUR 10,000

20

CFD equity trade

EUR 10,000

180

CFD all trade

EUR 10,000

30

CFD exp. trade

EUR 10,000

20

Stock trade

EUR 10,000

160

Stock option trade

1

50

Non-stock option trade

1

110

Contract future trade

1

110

Contract options trade

1

110

Bonds investment

EUR 10,000

320

  1. Does Saxo Bank allow scalping and hedging?
  • Saxo Bank does allow scalping, but it does not allow hedging on its platform.
  1. When will my demo account expire?
  • After 20 days.
  1. When trading forex, will you lose more than your initial deposit?
  • The Saxo Bank trading platforms are set to automatically close your positions when your margin requirement reaches 100% (stop out level).
  • Please note that this process is automated and is not a guarantee that your account will not enter into a negative equity situation and you should keep a balance amount in your account above your required margin.
  1. Does Saxo Bank accept payments from third parties?
  • Saxo does not accept payments from accounts that are not in your name (3rd party payments).
  1. Does Saxo Bank have a referral program?
  • Yes. You can introduce a friend to Saxo, then your friend opens an account, makes a deposit, and places three trades and you will get your rewards. (Conditions may vary from country to country)
  1. Do I retain access to my Demo account after opening a live account?
  • Yes, clients retain access to their Demo accounts after opening live accounts. Clients are also able to extend their Demo access by contacting their account representative.
  1. How are my funds protected with Saxo?
  • While Saxo is a member of the Danish Guarantee Fund, the client deposits are guaranteed by the fund with up to EUR 100,000 for cash deposits. Cash deposits are calculated as the net free deposit after deduction of any debt to the bank.
  1. How many individuals can open a joint account?
  • Saxo Bank accepts joint accounts between two persons only and only between first line family members defined as: spouse, siblings, parents and children.
  1. How do I transfer money between sub-accounts?
  • Go to Menu > Deposits and Transfers > Sub-account transfer.
  • Then select:
  1. The account you wish to transfer funds from
  2. The receiving account
  3. The amount
  4. Click Transfer

Please note that Saxo Bank does not charge any fees on transferring money between sub-accounts, but there is a conversion fee that’s deducted from the deposited amount for currency conversion.

  1. How do I open a sub-account?
  • You can open a sub account from Saxo Bank trading platforms as the following:
  • SaxoTraderGo/ Pro: Saxo Bank Customer service | FAQs > Contact support > Create a support request > Sub-account request
  • SaxoInvestor: Saxo Bank Customer service | FAQs > Contact Support > Submit ticket > Sub-account request
  • SaxoTraderGo (Mobile): Menu > Support > Contact Support > Submit ticket > Sub-account request
  1. Can I fund my account in a different currency other than the account base currency?
  • Yes, you can. But there will be a conversion fee deducted from the deposited amount.
  1. Can I be logged into my account on more than one platform simultaneously?
  • Unfortunately, no.
  1. Does Saxo Bank offer an islamic (swap-free) account?
  • Yes, it does.
  1. Can I use two different accounts simultaneously on the same PC?
  • If you have two accounts (i.e., individual and joint account) you can login simultaneously from the both, one of them on the SaxoTraderGo, and the other on SaxoTrader Pro.

 

  1. How many instruments can I have in my Watchlist?
  • 250 trading instruments.
  1. What is the minimum trade size for Crypto FX on Saxo Bank?
  • The minimum trade size for Crypto FX pairs varies depending on which pair you trade:
  • Trading in Bitcoin pairs starts from a minimum of 0.01 BTC.
  • Trading in Ethereum pairs starts from a minimum of 0.1 ETH.
  • Trading in Litecoin pairs starts from a minimum of 1 LTC.
  1. Do I need a crypto wallet to trade cryptocurrencies with Saxo?
  • A crypto wallet is not required because you do not own the underlying coins when trading ETPs or Crypto FX pairs.
  1. Does Saxo charge fees for their trading platforms?
  • Saxo does not charge any fees for using the trading platforms. There are no fees to use SaxoTraderGO, SaxoTraderPRO or the SaxoTrader mobile App.


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