Axiory Customer service | FAQs

Introduction

Axiory is one of the international Forex and CFD brokers out there. It offers competitive pricing among competitors and over 10 years of trading experience. Axiory meets almost every trader’s needs with its various account options. It’s also available on famous trading platforms like the MT4, MT5, and cTrader. Also, Axiory provides educational materials, research tools, and a lot of other features that make the trading process easier.

Options

Axiory supports different customer service channels like:

• Live chat
• Phone calls
• Emails

Languages

The languages available for customer service are many with the support of major languages like Arabic, English, Russian, Spanish, and Vietnamese.

Contact info

If you want to contact the customer support team, check the contact info in the following table.

Axiory Customer Support

Address

Registration Address:

No.1 Corner of Hutson Street and Marine Parade

Belize City, Belize

Representative Office:

1008 Clover Bay, Al Abraaj Street, Business Bay

Dubai

United Arab Emirates

FAQs

1. How long does it take to verify my account?

• It takes about 1 business day to verify your Axiory account.

1. Can I open more than one trading account?

• Yes, you can open multiple demo/ live accounts.

1. Does Axiory allow bot trading?

• Yes, through Expert Advisors (EAs).

1. Does Axiory give a bonus?

• Yes, up to %100 withdrawal bonus.

1. Does Axiory allow hedging?

• Yes, it does allow it on all account types.

1. Where is my money held?

• In segregated accounts separate from the company’s funds.

1. How do I log in using the MT4 mobile platform?

• Steps:

1. Go to ‘Settings’

2. Click on ‘Manage Accounts’ or ‘Settings’

3. Then click on the small plus sign or select ‘New Account’

4. Then select ‘Log in to an existing account

5. Search for the broker name

6. Select the server your account was set up on

7. Enter your login credentials and password

8. Click on ‘Sign In’

1. When will my demo account expire?

• The demo account has no expiry date.

1. Can I keep my demo account after opening a live account on Axiory?

• Yes, you can keep it and test your trading strategies freely.

1. How to open a swap-free (Islamic) account on Axiory?

• Steps:

1. Open a live account.
2. Contact Axiory customer support via email at support@axiory.com.
3. Wait for 1 business day until the account is opened.

Please, note that there are some changes in the fees and commission of the products on the Islamic account.

1. When trading forex, will you lose more than your initial deposit?

• Both our MetaTrader 4 and MT5 platforms are set to automatically close your positions when your margin requirement reaches 100% (stop out level).
• Please note that this process is automated and does not guarantee that your account will not enter into a negative equity situation. You should keep a balanced amount in your account above your required margin.

1. Can I log in to more than one account from the same computer?

• Yes, you can do such a thing by using the MT4 Multi Terminal.

1. Can I log in to the same account through different devices?

• Yes, you can log in to the MetaTrader 4 platform using the same password and username through different devices.

1. Does Axiory accept payments from third parties?

• No, as Axiory follows Anti-Money Laundering (AML) Policy which means that deposits should be made from a bank account that holds the same name as yours.