Charles Schwab Customer service | FAQs



  • Live chat support
  • Phone call support
  • 24/7 customer support
  1. No email support


Charles Schwab is one of the most famous US-based brokers in the world with more than 31 million clients. It was founded in 1971 and has a long tracking record. Charles Schwab is also regulated by top-tier financial authorities like SEC, the Securities and Exchange Commissions. Also, it’s listed on New York Stock Exchange and has various trading products including, but not limited to shares, options, and ETFs. Charles Schwab also dedicates some useful materials to help you trade better.


Charles Schwab supports different customer service channels like live chat and phone support.


Charles Schwab customer support is available in English, Mandarin, Cantonese, Chinese, Spanish, and Vietnamese.

Charles Schwab Customer service | FAQs

Schwab – Customer Support

Contact info

The following table shows different contact info for several service types.

Schwab Contact Info

Service Type



Brokerage Services



Bank Checking


Monday–Friday, 4:00 a.m.–8:00 p.m. PT (excluding bank holidays),

Saturday and Sunday, 6:00 a.m.–7:30 p.m. PT

Intelligent Portfolios



Trading Services



You can also contact SChwab by mail using the following addresses.

Schwab Mailing Addresses


Standard Mailing Address

Overnight Mailing Address


Charles Schwab & Co., Inc.

El Paso Operation Center

P.O. Box 982600

El Paso, TX 79998

Charles Schwab & Co., Inc.

El Paso Operation Center

1945 Northwestern Drive

El Paso, TX 79912


Charles Schwab & Co., Inc.

Orlando Operations Center

P.O. Box 628291

Orlando, FL 32862-8291

Charles Schwab & Co., Inc.

Orlando Operations Center

1958 Summit Park Drive, Suite 200

Orlando, FL 32810


Charles Schwab & Co., Inc.

Attn: Global Operations

PO Box 2912

Phoenix, AZ 85062-2912


Charles Schwab & Co., Inc.

Attn: Phoenix ROC Document Control (Global Operations)

2423 E. Lincoln Drive

Phoenix, AZ 85016



  1. How long does it take to verify my account?
  • It takes about 2 to 3 business days to verify your Charles Schwab account.
  1. Can I use a recent deposit to trade?
  • Generally, clients may use a recent deposit to purchase marginable securities at Schwab. Please note that Schwab, like many firms, has exceptions to this rule. Please note the following:
  1. Orders for marginable and non-marginable securities are generally allowed to place trades using a recent deposit.
  2. Options and penny stock purchases require cleared cash before order entry. Cleared cash is defined as funds not subject to a hold.
  3. MoneyLink deposits may take up to three business days to clear.
  4. How can I transfer assets from another broker?
  • Steps:
  1. Enter your account information, broker name, and account number.
  2. Choose whether you wish to transfer the entire account or only certain assets from the account.
  3. Provide your information to authorize the transfer.
  4. Is there a limit to how much money I can deposit through the Schwab mobile app?
  • Yes, there is a limit on the amount you may deposit each day. Your daily deposit limit amount is indicated on the Deposit screen, just under the Amount field.
  1. How can I deposit money from my mobile phone?
  • Steps:
  1. Open the app.
  2. From the summary screen, tap the button labeled “Deposit”, and select which account to deposit to.
  3. Enter the amount and take photos of the front and back of your check. Don’t forget to sign the check.
  4. Review the information and then submit by tapping “Deposit”. You can check the status of the deposit in the app, and you’ll receive an email when it is complete.
  5. How does Schwab protect my assets?
  • Your assets are yours. The SEC’s Customer Protection Rule (Rule 15c3-3) safeguards customer assets at brokerage firms by preventing firms from using customer assets to finance their proprietary businesses.
  1. Can I open more than one trading account?
  • Yes, you can.
  1. Does Charles Schwab allow bot trading?
  • Yes, it does through managed portfolios.
  1. Are my assets at Charles Schwab protected?
  • Yes, it’s protected by the Federal Deposit Insurance Corporation (FDIC) which is an independent agency that is backed by the full faith and credit of the United States government.
  1. Does Charles Schwab give a bonus?
  • Yes, you can make a qualifying net deposit of cash or securities and earn a Bonus Award as the table shows below.

Bonus Award

Net Deposit







  1. Does Charles Schwab allow hedging?
  • Yes, it does.
  1. Does Charles Schwab provide a swap-free account option?
  • No, it doesn’t.
  1. Does Schwab provide a demo account?
  • No, it doesn’t.
  1. When trading forex, will you lose more than your initial deposit?
  • Yes, as Charles Schwab does not provide negative balance protection.
  1. Does Charles Schwab accept payments from third parties?
  • No, as payments should be from a banking account that holds the same name as yours.

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