FP Markets Customer Support | Ask Your Question Now

Options

FP Markets supports different customer service channels like:

• Live chat
• Phone support
• Email support

Languages

The languages available for customer service are many with the support of major languages as the following table shows:

FP Markets – Customer Support Languages

Experience

• The phone support and live chat options are very helpful and have relevant answers in no time.
• The email support has a competitive responsive time and responds within hours.

Unfortunately, the customer support works only for 24/5.

FAQs

1. How long does it take to verify my account?

• It takes about 1 business day to verify your FP Markets account.

1. Can I open more than one trading account?

• Yes, you can open sub-accounts under your main account. Each sub-account can have its own base currency.

1. Does FP Markets allow bot trading?

• Yes, it does.

1. Does FP Markets give a bonus?

• Unfortunately, FP Markets does not offer bonuses on trading accounts.

1. Does FP Markets allow scalping?

• Yes, FP Markets does allow scalping and hedging.

1. Where is my money held?

• Client funds are held with a AAA rated bank such as National Australia Bank or Commonwealth Bank of Australia. All client funds are held in segregated accounts.

1. Is the swap-free account option available?

• The swap-free account option is available on both our Raw and Standard account types on the MT4 and MT5 trading platforms.

1. How do I login using the MT4 mobile platform?

• Steps:

1. Go to ‘Settings’

2. Click on ‘Manage Accounts’ or ‘Settings’

3. Then click on the small plus sign or select ‘New Account’

4. Then select ‘Log in to an existing account’

5. Search for the broker name

6. Select the server your account was set up on

7. Enter your login credentials and password

8. Click on ‘Sign In’

1. Can I login to more than one account from the same computer?

• Yes, you can do such a thing by using the MT4 Multi Terminal.

1. Can I login to the same account through different devices?

• Yes, you can login to the MetaTrader 4 platform using the same password and username through different devices.

1. Does FP Markets accept payments from third parties?

• FP Markets does not accept payments from third parties and will only accept funds that we receive directly from the named trading account holder.